Frequently Asked Questions
Everything you need to know about shopping with us.
What are your standard shipping times?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the United States.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Can I pick up my online order in-store?
Yes, we offer free 'In-Store Pickup' for customers in the Spokane area. Simply select the pickup option at checkout and wait for your confirmation email.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer price matching?
The General Store Spokane strives to provide competitive pricing. If you find a lower price from a local competitor on an identical item, please contact our support team for assistance.