Returns & Exchanges
At The General Store Spokane, we want you to be completely satisfied with your purchase. If you are not happy with your item, you may return it within 30 days of purchase for a full refund or exchange, provided the item is in its original, unused condition.
Verify Eligibility
Ensure your item is in its original packaging with all tags attached and that you have the original receipt or digital order confirmation.
Initiate Your Return
Visit our customer service desk in-store or contact our online support team to receive a Return Authorization number for mail-in returns.
Package Your Item
Securely pack the merchandise to prevent damage during transit and include a copy of your packing slip or the Return Authorization form inside the box.
Receive Your Refund
Once we receive and inspect your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing